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FREE US SHIPPING ON 2+ BRAS • 30-DAY FIT PROMISE
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Last updated: June 2026
These Terms and Conditions of Sale and Use govern all purchases made through the Velora website and the use of the services offered on the website.
By accessing our website or placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.
Velora offers women’s underwear, including bras, strapless bras, and related intimate apparel designed to provide comfort, support, and a secure fit.
Product descriptions, photographs, colours, measurements, and visuals displayed on the website are provided for illustrative purposes.
Slight variations may occur depending on screen settings, lighting conditions, body shape, sizing, and individual fit.
Customers are responsible for reviewing the product description and size guide before placing an order.
Prices displayed on the website are shown in the currency indicated at checkout.
Velora reserves the right to modify its prices at any time. However, the price charged will be the price displayed when the order is confirmed.
Any applicable shipping fees, taxes, duties, or additional charges will be displayed before the order is completed, where applicable.
Any order placed through the Velora website constitutes an offer to purchase the selected products.
An order is considered accepted once the customer receives an order confirmation by email.
Velora reserves the right to refuse, suspend, or cancel an order in the event of:
If an order is cancelled after payment has been received, the corresponding amount will be refunded using the original payment method.
Payment is due immediately when the order is placed.
Payments are securely processed by our third-party payment providers.
Velora does not directly store customers’ complete banking or payment card details on its servers.
By placing an order, the customer confirms that they are authorised to use the selected payment method.
Orders are prepared and shipped in accordance with our Shipping Policy.
The delivery times displayed on the website are estimates and may vary depending on the destination, shipping provider, customs procedures, peak periods, weather conditions, or other circumstances outside Velora’s reasonable control.
Velora cannot be held responsible for delays caused by:
Customers are responsible for providing a complete and accurate shipping address when placing their order.
Returns and refunds are governed by our Return and Refund Policy.
Customers benefit from a 30-day satisfaction guarantee, beginning on the date the order is received.
To be eligible for a return, products must:
For hygiene reasons, underwear that has been worn beyond a brief fitting, washed, stained, damaged, altered, or returned without its hygiene protection may not be accepted.
This restriction does not affect any mandatory consumer rights applicable to defective or non-conforming products.
Customers should consult our Return and Refund Policy before sending a product back.
Velora offers a 30-day satisfaction guarantee from the date the order is received.
Customers who are not satisfied with the fit, comfort, or support of their product may request a return within this period, provided that the return conditions described in our Return and Refund Policy are respected.
The satisfaction guarantee does not cover:
Proof of purchase and photographs may be requested to assess a return or product issue.
Velora provides size guides and product information to help customers select the most suitable size.
However, fit may vary depending on body shape, measurements, personal preferences, and the style of the product.
Customers are encouraged to check their measurements carefully before placing an order.
The information provided in our size guides is intended as general guidance and does not guarantee an identical fit for every customer.
Customers must follow the washing, drying, storage, and care instructions provided with the product or displayed on the website.
Velora cannot be held responsible for damage caused by:
All content available on the Velora website, including but not limited to texts, logos, trademarks, photographs, videos, product images, graphics, designs, illustrations, and website elements, is protected by intellectual property laws.
Any unauthorised reproduction, modification, publication, distribution, commercial use, or exploitation of this content is prohibited without Velora’s prior written permission.
Customers and visitors must not use the website:
Velora reserves the right to restrict or terminate access to the website where these rules are violated.
To the extent permitted by applicable law, Velora shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or its products.
Velora cannot guarantee that a product will provide the exact same appearance, support, or fit for every customer, as results may vary depending on body shape, measurements, chosen size, clothing, and individual preferences.
Where legally permitted, Velora’s total liability shall be limited to the amount paid for the order concerned.
Nothing in these Terms and Conditions excludes or limits any rights or liability that cannot legally be excluded under applicable consumer protection laws.
Personal data collected through the website is processed in accordance with our Privacy Policy.
Customers are encouraged to review our Privacy Policy to understand how their personal information is collected, used, stored, shared, and protected.
The Velora website may use third-party services, including:
These third parties may process information according to their own terms and privacy policies.
Velora is not responsible for the content, availability, or privacy practices of third-party websites or services.
Velora shall not be held responsible for any delay or failure to fulfil its obligations caused by circumstances outside its reasonable control.
These circumstances may include:
Velora reserves the right to update or modify these Terms and Conditions at any time to reflect legal, technical, operational, or commercial changes.
The terms applicable to an order are those in effect on the date the order is placed.
The latest version will always be available on this page.
These Terms and Conditions are governed by the laws applicable in the country where Velora is legally established, without affecting any mandatory consumer protection rights available in the customer’s country of residence.
In the event of a dispute, customers are encouraged to contact Velora first so that an amicable solution can be sought.
For any questions regarding these Terms and Conditions of Sale and Use, please contact us at:
Our customer support team will be happy to assist you.
