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Last updated: June 2026
At Velora, we do everything we can to prepare and ship your order as quickly as possible.
Velora currently ships primarily within the United States.
Orders placed with a delivery address outside the United States may not be accepted or may be cancelled and refunded.
Orders are generally prepared and shipped within 1 to 3 business days after payment has been confirmed.
During busy periods, including promotions, holidays, sales events, or product launches, additional processing time may occasionally be required.
Business days do not include weekends or public holidays.
Orders within the United States are generally delivered within:
5 to 10 business days
Delivery times are estimates only and begin once the order has been shipped, not when the order is placed.
Actual delivery times may vary depending on the shipping carrier, destination, local delivery conditions, or circumstances outside our control.
Standard shipping is free on all eligible orders within the United States.
No additional standard shipping fee will be charged at checkout unless otherwise clearly indicated before the order is confirmed.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a tracking link.
You can use this link to follow the progress of your shipment.
Please allow some time for the tracking information to become active after the parcel has been handed over to the shipping carrier.
Although we do our best to meet the estimated delivery times, delays may occur due to circumstances outside our control, including:
Velora cannot be held responsible for delays caused by shipping carriers or exceptional circumstances outside its reasonable control.
Customers are responsible for checking that the shipping address provided at checkout is complete and accurate.
Velora cannot be held responsible for orders that are delayed, lost, returned, or delivered to the wrong address because incorrect or incomplete information was provided.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee that an address can be changed once the order has been processed or shipped.
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the parcel is not collected within the carrier’s required timeframe, the parcel may be returned to the sender.
Additional shipping fees may apply if the customer requests that the parcel be shipped again due to an incorrect address, an unclaimed package, or a failed delivery attempt.
If your tracking information shows no update for an extended period or your parcel appears to be lost, please contact us at:
Please include:
Our team will review the situation with the shipping carrier and provide an appropriate solution.
A package may not be considered lost until the carrier’s investigation period has been completed.
If your order arrives damaged, please contact us as soon as possible at:
Please include:
Please keep the original packaging until your request has been reviewed.
If the tracking information shows that your parcel has been delivered but you cannot locate it, please:
If the parcel is still missing after these checks, please contact us so that we can review the situation.
Velora cannot guarantee a refund or replacement for packages confirmed as delivered to the correct address, but each case will be reviewed individually.
In some cases, products from the same order may be shipped separately.
You may therefore receive more than one parcel or tracking number.
No additional shipping fee will be charged for separate shipments arranged by Velora.
For any questions regarding the shipping or delivery of your order, please contact us at:
Our customer support team will be happy to assist you.
