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Last updated: June 2026
At Velora, we want you to feel comfortable, supported, and confident in your purchase. We understand that finding the right bra size and fit can sometimes require an adjustment, which is why we offer a clear 30-day return policy.
Eligible Velora products may be returned within 30 days of delivery.
During this period, you may request:
Because our bras are intimate garments, all returned products must meet the hygiene and return conditions described below.
To qualify for a return, the product must:
We recommend trying your bra on over clean underwear and avoiding contact with makeup, deodorant, perfume, or body products during the fitting.
For hygiene reasons, we cannot accept returns of products that:
These restrictions do not affect any mandatory rights that may apply to defective, damaged, or incorrectly supplied products.
Before returning any product, please contact our customer support team at:
Please include:
Our team will review your request and provide the appropriate return instructions.
Products returned without contacting us first may take longer to process or may not be accepted.
For the best fit, we recommend checking the Velora size guide before placing your order and using your usual US band and cup size as a starting point.
The band should sit securely and evenly across your back without rolling, slipping, or causing excessive discomfort.
If you are between sizes, need additional support, or are unsure which size to choose, please contact our customer support team before ordering.
Individual fit may vary depending on body shape, measurements, support preferences, and the selected size.
Eligible products may be exchanged within 30 days of delivery for another available size, color, or eligible style.
All exchanges remain subject to:
If the requested replacement is unavailable, we may offer another option or issue a refund.
The quickest way to receive a different size may be to return the original product and place a new order, depending on availability.
Once your return has been received, it will be inspected to confirm that it meets our return conditions.
We will notify you by email whether your return has been approved or declined.
If approved, your refund will be issued to the original payment method used for the purchase.
Please allow approximately 5 to 10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Original shipping charges, where applicable, are generally non-refundable unless the product was damaged, defective, or incorrectly supplied.
Return shipping costs and instructions will be communicated when your return request is approved.
Unless the product arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.
Velora is not responsible for returned parcels that are lost, damaged, or sent without tracking.
We recommend keeping your return receipt and tracking information until your return has been fully processed.
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide:
Please do not wear, wash, repair, or dispose of the product before our team has reviewed your request.
If the issue is confirmed, we will offer an appropriate solution, which may include:
The solution offered will depend on the nature of the issue and product availability.
Velora products must be handled according to the care instructions provided on the product page or garment label.
For the Stay-Put Convertible Strapless Bra, we recommend:
Do not bleach, iron, tumble dry, or dry clean the product.
Damage caused by incorrect washing, drying, storage, excessive stretching, misuse, or failure to follow the care instructions is not considered a manufacturing defect.
Orders may only be cancelled before they have been processed or shipped.
To request a cancellation, contact us as soon as possible at:
We cannot guarantee that a cancellation request can be completed once the order has entered processing.
Once an order has been shipped, it can no longer be cancelled and must follow the standard return procedure after delivery.
Packages that are refused, unclaimed, or returned because of an incorrect or incomplete address may be treated as standard returns.
Any return shipping fees, carrier charges, or additional costs incurred may be deducted from the refund where permitted by applicable law.
When returning products purchased as part of a discount, bundle, multi-buy offer, or “buy two” promotion, the refund will be recalculated based on the items retained.
If returning part of an order causes the remaining items to no longer qualify for the original promotion, the value of the discount may be deducted from the refund.
Any free products associated with a promotional offer must also be returned in eligible condition unless otherwise stated.
For any questions regarding returns, exchanges, damaged products, or refunds, please contact us at:
Please include your order number whenever possible so our team can assist you more quickly.
